Terms & Conditions

TERMS & CONDITIONS
None of the following terms & conditions affect your statutory rights.

LEGAL WARNING

Our prices do not include specific taxes of every State since there are copyright duties, (royalties), special customs duties, etc. If in your country there is a tax of this kind, the customer is solely responsible for paying these fees as an importer of it. If you want to know the specific taxes to every country, you can consult the following PDF document.

PDF Document Download

INDEX
01. Making a Purchase.

02. Payment Options.

03. Shipping Policy.

04. Cancellation or Modification of Orders (That Have Not Been Shipped Yet) .

05. Cancellation by OPIRATA.

06. Events Beyond our Control.

07. Returns Due to Damage Caused During Transport.

08. Return Due to Error in Your Order.

09. Registration and Purchases by Minors.

10. Duties and Taxes.

11. Complaints Procedure.

1. Making a Purchase

Making a purchase couldn’t be easier. Just browse our catalogue by category or brand and add items to your cart. We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as “awaiting stock”. In the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will proceed to replace it with one of greater or equal specifications. We will endeavour to e-mail you with about this circumstance and register this change in your order, in case of doubt or lack of availability of a proper replacement we will deduct the necessary units or product from your order and proceed with the shipment. All orders must be filed and accepted through our Web page www.opirata.com. We can not accept orders placed through e-mail or any other means.

All prices shown on the web include taxes (21% VAT) The time limit to cancel an order end in a maximum of 2 hours after your order has pass to “processed” status, from this time on your order became a sales contract subject to the present term and conditions.

To request a modification or cancellation of your order you must send us an e-mail to web@opirata.com or contact us through the “Contact Form” and directing your message to “General”. You may place orders and make communications with us in English, Spanish, Italian, Portuguese or French. All products shown on our site respect the governing spanish laws. OLD PLAY SPAIN SL. will not be responsible if you do not follow the governing law of the country where the products are delivered. It is your responsibility to find out about local laws affecting the products we sell.

We guarantee that the data sheets and product descriptions, borne by the manufacturer, distributor or supplier, are representative of the features and functionality of the products. 

The general compatibility between the products offered and any others that may be in posession of the customer, or between two products purchased independently from the Opirata.com catalog, will be issued by their respective manufacturers in their repective data sheets. No refunds will be processed as a guarantee of incompatible products, except in the case of a clear lack of conformity in the technical characteristics reflected in the Opirata.com catalog.
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2. Payment Options

Bank transfer: With this payment method, you make the payment. You can transfer the order amount from your bank or by income in the window of an office of our entities .
Complete information to make the payment will be communicated at the time of order completion.
Payment by Bank transfer / bank transfer , carries no commission fee.

Cash on Delivery: You pay the order at the time which gives it the carrier . Available in shipments Peninsula ( Spain and Portugal) or Balearic Islands provided to physical addresses , no PO boxes . These orders will be subject to verification of accuracy of data and risk assessment.
Payment by Cash on carries a 1% management fee expenses on total order at least 1.25 EUR.

Credit Card: This payment is immediate. Transactions with credit card online are performed by specialized processors and always make payments securely through gateways bank (La Caixa ) .
We ensure that in all cases comply with all security measures associated verifed by Visa , Mastercad Securecode and 3D Secure.
Payment by credit card carries a 1% management fee expenses on total order at least 1.25 EUR.

PayPal: Integrated into our online platform gangway , payment is made at the time of confirmation of the purchase.
Payment by Paypal carries a 1% management fee expenses on total order at least 1.25 EUR.

SUMMARY EXPENDITURE MANAGEMENT
Method of payment Processing fee Minimum processing fee
Bank transfer 0% 0€
Cash on Delivery 1% 1.25€
Credit Card 1% 1.25€
PayPal 1% 1.25€


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3. Shipping Policy

Possible destinations.
We deliver to all EU countries in continental Europe, and also to the U.K.

Shipping costs.
Shipping costs will depend on the country of delivery. It is essential the delivery information is provided correctly in order to perform the corresponding calculation of costs.


For deliveries to other european destinations the shipping charges are 8,99€, with no limit on weight or products.

These charges will be reflected in your otrder prior to the final confirmation; if you detect an error in the data regarding the delivery address you must correct it before proceeding.

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Shipping Terms and Deadlines

The confirmation is the final step necessary in which your purchase is assigned an order number, and all the products included in it will be reserved. You should receive a confirmation e-mail automatically sent from web@opirata.com. This e-mail will be sent to the e-mail address you have provided at the time of registration.
Your order onformation and all details related to changes in the status of your order are also shown in you “Account history”.

Generally all orders are processed and prepared daily in our premises until 13:30h. (Monday to Friday). Orders confirmed after this time, will subsequently be processed on the next business day. The delivery time starts when you oreceive the notification informing you of the change of status of your order to “Sent” and you receive a tracking number.
In the exceptional case that an order placed before 2:00 pmcannot be shipped on the same day, the maximum time of processing will be 1 business day. Delivery will take place 24-72 hours after shipping (Mon-Fri).

All deadlines mentioned in the above paragraph regarding processing, shipping and delivery times are just a reference to be taken into account as such, the deadlines may vary according to the workload of the logistics warehouse, transportations incidents or due to force majeure.

Delivery times for the peninsular Spain and Portugal are usually 24/48 hours. Shipments to the Balearic Islands take about 48/72 hours.

Shipments bound for Europe are delivered within 3-4 working days after shipping.
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4. Cancellation or Modification of Orders (That Have Not Been Shipped Yet)

The deadline to cancel or change an order ends 2 hours after your order has been processed. After this time, your order will have been transferred to the transport company for shipping, and you order becomes a contract of sale to which both parties are subject to compliance; you as a recipient opf the goods, and Old Play Spain as the seller with the shipping and service regulations contained in these conditions.

To cancel or modify an order that has not been shipped and is still within the time limit stated in the previous paragraph, you must inform us in writing by sending an e-mail to web@opirata.com, indicating your order number and the words “Cancel Order”, you will receive confirmation of the cancellation by e-mail.
If your order has been paid by Credit Card or PayPal, we will refund the full amount of your order, there is no cancellation fee. We cannot accept any cancellations communicated by any other means, or outside the deadline.

Note: You cannot cancel an order that has already been shipped. If at the moment of the delivery you decide to reject it, then you must bear the costs generated by delivery and return of the goods.
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5. Cancellation by OPIRATA

We reserve the right to cancel the contract between us if:
A. we do not deliver to your area.
Bsi fe. The information provided by the customer is incorrect and the type of payment chosen is cash on delivery, and we cannot contact the customer over the next 48 hours.

If we do cancel your contract we will notify you by e-mail and we will re-credit your account with any amount deducted by us from your credit card or PayPal account as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
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6. Events Beyond our Control.

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
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7. Returns Due to Damage Caused During Transport.

The receiver shall be bound to examine immediately if the shipment is damaged and if it is complete. If the damage has ocurred during transport and cannot be examined externally, you must inform us in writing within 24 working hours from receipt of the order.
If at the time of delivery the damage can be seen clearly, without having to handle the packaging, then please leave record of it on the delivery note and you will automatically be assigned an incident number.

In both cases you must communicate in writing to the address web@opirata.com, stating your order number and list of affected products.
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8. Return Due to Error in Your Order.

If you notice an error on the products receibed, you must notify us by e-mail to web@opirata.com whithin 48 hours of having received the order, so that the item can be returned to us and the correct item sent to you.

Should you notify us after the first 48 hours, OLD PLAY SPAIN SL will not pay for the cost of returning and replacing the goods. The resolution of the case can take between 3 and 5 working days.
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9. Registration and Purchases by Minors

OLD PLAY SPAIN SL don’t accept orders or make shipments to minors, we undertake transactions with adults. If you are less than 18 years old, a parent or legal guardian must participate with you in the registration and purchase. Opirata.com reserves the right to refuse orders, terminate accounts, remove or edit content, or delete any orders suspicious of irregularities.

In any case, the parent or legal guardian of the minor will be responsible for the acts and problems caused by registration and purchasing placed by a minor.
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10. Duties and Taxes

For orders placed in Spain and within the European Union (EU) 21% VAT will be charged. Any other fees or taxes applicable under current legislation will be the responsibility of the buyer.

The buyer is the importer or introducer of any products purchased from our website to its destination and is responsible for all import declarations to the authorities in the country of delivery and also responsible for all copy charges, liens, rights of performers, copyright or special right of payment of all products ordered on this Web site. * Note: All orders will be charged VAT, except those made ??by distributors registered into our database. The customer will be responsible for applying for tax refund, should be free of them, the country estate of that tribute.

* Note: All orders will be charged VAT, except those made ??by dealers that entered into our database. The customer will be responsible for applying for tax refund, should be free of them, the country estate of that tribute.

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11. Complaints Procedure

In the unlikely event that you have a complaint concerning an order through Opirata, either:
1. Email us at web@opirata.com.
We will acknowledge receipt of your email within one working day.
2. Write to: OLD PLAY SPAIN SL
Customer Service Concepcion Arenal 270, Entlo 2
36950 Moaña, Pontevedra (Spain)
A senior manager at Opirata will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

According to Decree 70/2003 of 4th March, we have complaint forms available to all our customers. You can download the PDF file with instructions in Spanish and Galician in the following link: Claim Sheet
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