Cancelling an Order
Under the EC Distance Selling Directive 2011/83UE, you have the right to cancel the contract for your purchase within 14 working days commencing the day after the date that the items were delivered. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
We can only accept the return of goods received in perfect condition, just as they were received by you and as they were confirmed by lack of written communication stating otherwise (deadline 48 hours after delivery). You cannot cancel the contract or return any products unless they retain all packaging and seals intact.
In order to cancel a contract and proceed with the return of any products purchased in our website you must contact us in writing to the following address: email@example.com , so that we can send you a return code . Please take into account that you will be responsible for the cost of sending the goods to us, and that they should be sent in suitable protective packaging, properly identified (including the return code) and sealed, for the return to be accepted. Upon receipt of the item(s) in our premises, and after checking the state of the said item(s), we will proceed to refund the total amount of the product, accordingly with the payment method chosen by the buyer at the time of placing the order. This refund will be made always within 30 days of receiving the product in our premises.
Inks, Optical media and non-volatile memory chips (including any storage devices such as hard drives, flash memories, pendrives, etc) and any other product that comes sealed by the manufacturer to preserve the quality, must be returned sealed in its original packaging. We will not accept any of these items if the seals are not intact.
Whenever in doubt about compatibility between your own devices and the products we sell, you can consult us, and the hardware manufacturer can also provide information on the compatibility (this while the product in under support period, which can be longer or not that the warranty period)
Please remember that in any case the product must be sent in its original packaging with all accessories intact and respecting the manufacturer´s original seal; if it was part of a kit, pack or special offer, please send the entire contents of the same since it is indivisible. We expect to receive it in perfect condition accompanied by a copy of the order sheet or invoice.
It is important that the product you wish to return is packaged carefully to avoid deterioration and permanent damage to the product itself *. If the product is received opend or used, or if you use improper packaging or even the products box to make the return, the product will be automatically rejected.
* In the case of the packages being damaged during transport to our premises, we will reject the delivery so that you can process the respective claim to the transport company´s insurance. If the packages are sent without insurance you will not be able to place a claim in the case of partial or complete loss or damage during transit. OLD PLAY SPAIN SL will not be liable for any such damage or loss.