Help

How to buy

It is essential before placing an order at www.opirata.com that you register as a customer. Exceptionally you can buy without registration, using the button PayPal Express Checkout.

To do this, simply click on the “Create account” button, and it will automatically open the form where you must enter your personal information. Just fill the fields markes as “mandatory”, the remaining spaces are optional. To enter a delivery address or billing address other than the one you have registered in the account you will be able to modify it later.

Once you have completed the registration process, uor site will send you a wellcome message both in a message displayed on the screen and in an e-mail* sent to the e-mail address you have provided when registering your account.

Once you have completed the registration process, you are ready to make your purchase! Making a purchase couldn’t be easier. Just browse our catalogue by category or brand and add items to your cart.

In the case that we do not have enough quantity of the product you wish to purchase, you will see a message on the screen and a red asterisk next to the reference of the product in question.

Once you have all the products you wish to buy in your cart, you must click on the “Checkout” button and this will open a new window that is already linked to the process that will guide you during the registration of your order. Thus, the first screen shows the delivery address, shipping costs, and courier companies available for shipping to your chosen address. You must then press “continue” and the next window will show you the payment methods available, which are three: Cash on Delivery, Credit Card or PayPal. Also on this same window the screen will ask you if you wish to receive an invoice, and also to confirm or modify your invoicing address and details.

After selecting the payment method, click again to continue and you will reach the confirmation page where the screen will display the total amount to be paid. Please click again to confirm and your order will be registered.

By following these instructions, you should have no problems to successfully complete the order, but in any case we are at your disposal for any further assistance you may need.

* If you do not receive the wellcome e-mail and you have a @hotmail or @gmail account please check your spam folder. If you still haven´t received the e-mail please contact us. Even though the reception of this e-mail is not required to confirm the purchase it is highly recommended to stay informed about the status of your order or for any future communications.

Frequently Asked Questions
  1. Is this web only for wholesalers and distributors?
  2. Do the prices shown on the web include Vat?
  3. Is it possible to buy from your warehouse?
  4. Must I register myself before my first purchase, how I proceed?
  5. What happen if I forget my Password?
  6. How can I Change my Password?
  7. Which countries qualify for shipment?
  8. Its possible to select as shipping destination Anglo Normand Islands, Ceuta, Melilla, Azores, Madeira or Canarias?
  9. If I would like my order to ship today, what would be the cut-off time?
  10. When I try to checkout I get an Insufficient Stock Message, don’t you have that product in stock?
  11. Its possible to pay on Delivery?
  12. Usually there is no one at my home address to receive my orders; could it be delivered to my workplace?
  13. What are the shipping charges?
  14. For which status does my order pass? How do they get communicated to me?
  15. I made a mistake and I need to cancel the shipment of my order. How do I proceed?
  16. Why my order is maintained in the status "In dispatch"?
  17. I was informed the order has been shipped, when will I receive it?
  18. Do they warn when they are going to deliver it, what happens if they try to deliver and I am not present in this address?
  19. I have received the package, inside there is only a delivery note, where is my invoice?
  20. My order has arrived and the packing boxes are really damaged, what can I do?
  21. Although I did not observe any apparent damage in the boxes, or I was not present when they were received, when unpacking it, I notice one or more products were struck or broke. What do I do, How do I go about the claim?
01. Is this web only for wholesalers and distributors?

No, the web is orientated towards the general public. Wholesalers have different prices and tariffs.

02. Do the prices shown on the web include Vat?

Yes, all prices shown on this site are Vat included.

03. Is it possible to buy from your warehouse?

No, we only sell on-line. Our warehouses are not prepared to deal with customers; they only prepare the orders processed through our WEB. Every single order we process will be related to a tracking number and will be shipped by its respective courier company.

04. Must I register myself before my first purchase, how I proceed?

Yes, you must register in our website. Doing it is very simply, you only need to insert the required information in our secure form, you can access to it in the Create Account link or directly in the check out after you have stating you are a new customer, aside from the first main address provided, used by default for delivery and invoicing, you will be able to add a new one and keep it for later use in your address book.

05. What happen if I forget my Password?

Before anything we must notice that for greater security our website passwords are case sensitive, you must type it exactly like the first time. If you don’t remember your password you can always use our password generation form, in 15 minutes or less, you will receive a new secure password to the e-mail address used to generate your user account originally, remember to check your e-mail spam folder. If yet passed that time you don’t receive a new password, please sent us a request using the e-mail associated to your user account to web@opirata.com.

06. How can I Change my Password?

To change your password, you must first enter in your account and access General Account Info page, Change my account password, this way you will change the random password sent by our server, when you use the password generator form, with a new familiar and secure one (see point 5)

07. Which countries qualify for shipment?

Our principal market are the United Kingdom, France, Spain, Portugal Italy and Belgium, we expect to continue expanding our activities to include more European Union countries, if you don’t see your country on the registration form please sent us an e-mail to web@opirata.com and will check for shipping availability.

08. Its possible to select as shipping destination Anglo Normand Islands, Ceuta, Melilla, Azores, Madeira or Canarias?

From September 2008 we decided to stop all shipping to those zones, due to substantially different taxations laws, it’s impossible to ship our products to these zones maintaining the quality of service we think our clients deserve and expect from us.

09. If I would like my order to ship today, what would be the cut-off time?

We always process the orders to be prepared in our warehouse until 13:30, from Monday to Friday every working day, any order placed after that time will be prepared next day.

10. When I try to checkout I get an Insufficient Stock Message, don’t you have that product in stock?

We work with real stock; our server will only allow you to add to your shopping cart and confirm your order if all the products added to it have enough existence in our warehouse, you will need to adjust the desired quantities to a lower value until you are allowed and the red message alongside the product name disappear. If we are stocking a product, it will not be available for sale; the store will not let you continue with your order even if only a single unit is present on it.

11. Its possible to pay on Delivery?

For this you should choose payment on delivery* This means that you place your order and it must be paid upon delivery.

*(Cash on Delivery payment service is only available if your delivery address is in Spain, Portugal (Both Peninsular) or Baleares Islands; This method is only eligible to verified physical address, PO Box addresses will be discarded)

12. Usually there is no one at my home address to receive my orders; could it be delivered to my workplace?

Off course, you can change your main delivery address to a different one before completing your order registration. It’s important to facilitate us an address with enough availability and a phone number of the person authorised to receive it.

13. What are the shipping charges?

You can view all the information on the shipping charges on the following link: Shipping charges

14. For which status does my order pass? How do they get communicated to me?

Our server will sent from web@opirata.com an automatic e-mail message for each of the three status your order will pass.

Pending: An order has been placed by the client; we inform you with this e-mail the contents required by you, the type payment chose and it’s total amount.

In dispatch: The working on your order has begun; within 24 hours (one working day) your order should pass to shipping status.

Shipped: Your order is already packed, a tracking number assigned to it and has been loaded on the courier company truck; we inform you the tracking number and contact details of the Courier Company that will manage the delivery. Your order has to be delivered, in the shipping address you provided when your order was placed, between Monday and Friday, from 8:30-14:00 to 15:30-19:30; time elapsed since Shipped status is informed should not exceed 72 hours (3 working days)

All dates and times listed above, with regard to processing, shipping and deliveries, for your reference are estimates to be taken into account as such, they may change according to warehouse/logistic workload, incidents in logistics or on transport or due to causes of force majeure.

15. I made a mistake and I need to cancel the shipment of my order. How do I proceed?

At the time your request is received, your order must be in Pending status. The request must be made in writing to web@opirata.com with the subject: Cancel my order No.XXXXX (this being the order number).

16. Why my order is maintained in the status "In dispatch"?

If your order remains in this status for more than a working day, could be due to a number of things, this is the status in which all the customer an order information are checked, contact telephone availability, correctness of the address provided for shipping. If thought necessary and clarification regarding the customer order is requested by e-mail, being impossible to obtain an answer in 48 hours, the order will get cancelled.

17. I was informed the order has been shipped, when will I receive it?

Once you receive communication your order has been shipped, it must be delivered in the following 72 hours* Past this time, if not received, please request a “claim reference number” to the courier company and let us know in writing to us at web@opirata.com
*Only take in account business days (Monday-Friday) (no weekends or holidays).

18. Do they warn when they are going to deliver it, what happens if they try to deliver and I am not present in this address?

If you want the delivery to be taken at certain time range, you should notify us opportunely in the "Comments" box when placing your order; in case a hourly range is not included, shipping company will presuppose a high availability. If the time range provided is inadequate or insufficient, we will contact you to arrange an alternative. As an option you also can ask in the comments box the delivery company coordinates with you the approximate time of delivery, in that case it’s of utmost importance to provide a phone number with appropriate availability.

(The time range for the deliveries must always be between 8:30 / 14:00 and 15:30 / 19:30, those times are subject to geographic and route planning availability * Usually called from hidden/unknown number, you have to bear this in mind.)

19. I have received the package, inside there is only a delivery note, where is my invoice?

To be able to see or print your invoice, within approximately ten days after receiving your order, you simply you have to enter into your account with your address and password, In the menu of your account history you can see all your realized orders and print invoices or revise them in a comfortable and simply way

20. My order has arrived and the packing boxes are really damaged, what can I do?

Before accepting the reception of our orders, you must observe the quantities and condition of the boxes and if the goods could be crushed or damaged, you must notify it to the deliverer and leave a comment on the delivery note. Then, you must call to the phone number present on the reverse of the delivery note within 24 hours and request a “claim reference number”.

It will be necessary to handle the shipping insurance claim. You must notify us then writing to: web@opirata.com with Subject: Claim Order XXXXX. Claim Reference: XXXXXXX. Please include in that mail the claim number provided by the courier company, a list of affected products and a photo of those products. We will send you an e-mail with details about your replacement and its respective tracking number.

21. Although I did not observe any apparent damage in the boxes, or I was not present when they were received, when unpacking it, I notice one or more products were struck or broke. What do I do, How do I go about the claim?

You must proceed to call the courier company that made the delivery and ask for a claim. This must be done before 24 hours after receipt of shipment. They will provide you a “Claim Reference Number” necessary for future reference. You must send a photo of the products that were affected by e-mail to the address web@opirata.com, with subject: Claim Order XXXXX Claim Reference: XXXXXXX. Please also include in that mail the issue number provided by the courier company and a list of affected products. We'll let you know about your replacement and its tracking number directly to your e-mail as usual.

How to use discount coupons
How to use discount coupons

Using discount coupons is very simple, just follow these steps:

STEP 1

Place order as usual, adding the products you want to cart and finalize the purchase. When you get to the screen to select shipping method, at the bottom you will find a box to apply your coupon. Just enter the code correctly and press the CONTINUE button, as shown in the picture below:

STEP 2

After selecting the method of delivery and payment, you will get to the confirmation page where you will see the amount of the coupon discount applied to your purchase, as shown in the image below.Now we just need to confirm your order to redeem the discount!

Free Shipping inks and toners



Now compatible inks and toners acquire can benefit from free shipping on your order in the following circumstances:

- Acquire any combination of compatible inks and toners, equal or more than 25 €.

To qualify for the promotion, when you select the shipping method need to select the free shipping.

This promotion is available for a limited time only valid for shipments to Spain and is not compatible with cash on delivery payment.

Purchase your compatible ink and toners opirata.com and benefit from this fantastic promotion.

*Offer not valid for wholesalers and distributors


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