Information

Who we are

In the summer of 2002, Opirata started as a small business selling optical parallel to the expansion of Internet and the arrival of the digital era.

After three years of experience in physical sales, in 2005 we launched our web www.opirata.com with more enthusiasm than resources and uncertainty in this new journey without knowing if that "Internet" would become what it is today.

With much effort, we have been making a hole in the world of online sales; many of our decisions were correct and others on the contrary were wrong, but they have all helped us to improve every day to get to where we are today.

We can say that we would be nothing without our customers, who are the best of Opirata and the main motivation to seek new ways that enable us to offer our best quality and service that truly deserve.

Today, after 9 years of online way we can say that we are a web reference in Spain and Europe providing our customers a completely personalized and individualized attention, because each client is unique and equally important, and never forgetting what our beginnings and how the engine that has led us to where we are: YOU

From Opirata want to thank you for trusting us for all these years



Shipping costs

Shipments for Spain (Peninsula)
Delivery by Correos 48-72 hours (not valid for cash on delivery) 3,99 €
Urgent Delivery 24/48 hours via SEUR4,99€

Shipments for Spain (Baleares)
Delivery by Correos 72-96 hours (not valid for cash on delivery) 5,99 €
Urgent Delivery 48/72 hours via SEUR7,99€

Shipments for Portugal
Urgent Delivery 24/48 hours via SEUR5,99€

Shipments for rest of European Union
Delivery 48-72 hours for SEUR/TNT 9,99 €

We reserve the right to make changes in the mode of delivery, after telephone confirmation.
*The costs are reflected by total purchase no additional charges by weight or volume.

Terms of use
  1. Making a purchase
  2. Payment options
  3. Shipping policy
  4. Cancellation or modification of orders (That have not been shipped yet)
  5. Cancellation by opirata
  6. Events beyond our control
  7. Returns due to damage caused during transport
  8. Return due to error in your order
  9. Registration and purchases by minors
  10. Duties and taxes
  11. Complaints procedure
TERMS & CONDITIONSS
None of the following terms & conditions affect your statutory rights

LEGAL WARNING
Our prices do not include specific taxes of every State since there are copyright duties, (royalties), special customs duties, etc. If in your country there is a tax of this kind, the customer is solely responsible for paying these fees as an importer of it. If you want to know the specific taxes to every country, you can consult the following PDF document:

01. Making a purchase

Making a purchase couldn’t be easier. Just browse our catalogue by category or brand and add items to your cart. We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as “awaiting stock”. In the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will proceed to replace it with one of greater or equal specifications. We will endeavour to e-mail you with about this circumstance and register this change in your order, in case of doubt or lack of availability of a proper replacement we will deduct the necessary units or product from your order and proceed with the shipment. All orders must be filed and accepted through our Web page www.opirata.com. We can not accept orders placed through e-mail or any other means.

All prices shown on the web include taxes (21% VAT) The time limit to cancel an order end in a maximum of 2 hours after your order has pass to “processed” status, from this time on your order became a sales contract subject to the present term and conditions.

To request a modification or cancellation of your order you must send us an e-mail to web@opirata.com or contact us through the “Contact Form” and directing your message to “General”. You may place orders and make communications with us in English, Spanish, Italian, Portuguese or French. All products shown on our site respect the governing spanish laws. OLD PLAY SPAIN SL. will not be responsible if you do not follow the governing law of the country where the products are delivered. It is your responsibility to find out about local laws affecting the products we sell.

We guarantee that the data sheets and product descriptions, borne by the manufacturer, distributor or supplier, are representative of the features and functionality of the products.

The general compatibility between the products offered and any others that may be in posession of the customer, or between two products purchased independently from the Opirata.com catalog, will be issued by their respective manufacturers in their repective data sheets. No refunds will be processed as a guarantee of incompatible products, except in the case of a clear lack of conformity in the technical characteristics reflected in the Opirata.com catalog.

02. Payment options

Bank transfer: With this payment method, you make the payment. You can transfer the order amount from your bank or by income in the window of an office of our entities . Complete information to make the payment will be communicated at the time of order completion. Payment by Bank transfer / bank transfer , carries no commission fee.

Cash on Delivery: You pay the order at the time which gives it the carrier . Available in shipments Peninsula ( Spain and Portugal) or Balearic Islands provided to physical addresses , no PO boxes . These orders will be subject to verification of accuracy of data and risk assessment. Payment by Cash on carries a 1% management fee expenses on total order at least 1.35 EUR.

Credit Card: This payment is immediate. Transactions with credit card online are performed by specialized processors and always make payments securely through gateways bank (La Caixa ) . We ensure that in all cases comply with all security measures associated verifed by Visa , Mastercad Securecode and 3D Secure. Payment by credit card carries no fee for administrative costs in domestic transactions.

PayPal: Integrated into our online platform gangway, payment is made at the time of confirmation of the purchase. Payment by Paypal carries a 1% management fee expenses on total order at least 1.25 EUR.

SUMMARY EXPENDITURE MANAGEMENT
Method of payment Processing fee Minimum processing fee
Bank transfer 0% 0€
Cash on Delivery 1% 1.35€
Credit Card* 0% 0€
PayPal 1% 1.25€


* (For international card payment transactions carries a 1% fee for administration costs on the order total with a minimum of € 1.25.)

03. Shipping policy

Possible destinations
We deliver to all EU countries in continental Europe, and also to the U.K.

Shipping costs
Shipping costs will depend on the country of delivery. It is essential the delivery information is provided correctly in order to perform the corresponding calculation of costs.

For deliveries to other european destinations the shipping charges are 9,99€, with no limit on weight or products. These charges will be reflected in your otrder prior to the final confirmation; if you detect an error in the data regarding the delivery address you must correct it before proceeding.

Shipping Terms and Deadlines
The confirmation is the final step necessary in which your purchase is assigned an order number, and all the products included in it will be reserved. You should receive a confirmation e-mail automatically sent from web@opirata.com. This e-mail will be sent to the e-mail address you have provided at the time of registration. Your order onformation and all details related to changes in the status of your order are also shown in you “Account history”.

Generally all orders are processed and prepared daily in our premises until 13:30h. (Monday to Friday). Orders confirmed after this time, will subsequently be processed on the next business day. The delivery time starts when you oreceive the notification informing you of the change of status of your order to “Sent” and you receive a tracking number. In the exceptional case that an order placed before 2:00 pmcannot be shipped on the same day, the maximum time of processing will be 1 business day. Delivery will take place 24-72 hours after shipping (Mon-Fri).

All deadlines mentioned in the above paragraph regarding processing, shipping and delivery times are just a reference to be taken into account as such, the deadlines may vary according to the workload of the logistics warehouse, transportations incidents or due to force majeure.

Delivery times for the peninsular Spain and Portugal are usually 24/48 hours. Shipments to the Balearic Islands take about 48/72 hours. Shipments bound for Europe are delivered within 3-4 working days after shipping.

04. Cancellation or modification of orders (That have not been shipped yet)

The deadline to cancel or change an order ends 2 hours after your order has been processed. After this time, your order will have been transferred to the transport company for shipping, and you order becomes a contract of sale to which both parties are subject to compliance; you as a recipient opf the goods, and Old Play Spain as the seller with the shipping and service regulations contained in these conditions.

To cancel or modify an order that has not been shipped and is still within the time limit stated in the previous paragraph, you must inform us in writing by sending an e-mail to web@opirata.com, indicating your order number and the words “Cancel Order”, you will receive confirmation of the cancellation by e-mail.

If your order has been paid by Credit Card or PayPal, we will refund the full amount of your order, there is no cancellation fee. We cannot accept any cancellations communicated by any other means, or outside the deadline.

Note: You cannot cancel an order that has already been shipped. If at the moment of the delivery you decide to reject it, then you must bear the costs generated by delivery and return of the goods.

05. Cancellation by opirata

We reserve the right to cancel the contract between us if:
A. we do not deliver to your area.
B. The information provided by the customer is incorrect and the type of payment chosen is cash on delivery, and we cannot contact the customer over the next 48 hours.

If we do cancel your contract we will notify you by e-mail and we will re-credit your account with any amount deducted by us from your credit card or PayPal account as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

06. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

07. Returns due to damage caused during transport

The receiver shall be bound to examine immediately if the shipment is damaged and if it is complete. If the damage has ocurred during transport and cannot be examined externally, you must inform us in writing within 24 working hours from receipt of the order. If at the time of delivery the damage can be seen clearly, without having to handle the packaging, then please leave record of it on the delivery note and you will automatically be assigned an incident number.

In both cases you must communicate in writing to the address web@opirata.com, stating your order number and list of affected products.

08. Return due to error in your order

If you notice an error on the products receibed, you must notify us by e-mail to web@opirata.com whithin 48 hours of having received the order, so that the item can be returned to us and the correct item sent to you.

Should you notify us after the first 48 hours, OLD PLAY SPAIN SL will not pay for the cost of returning and replacing the goods. The resolution of the case can take between 3 and 5 working days.

09. Registration and purchases by minors

OLD PLAY SPAIN SL don’t accept orders or make shipments to minors, we undertake transactions with adults. If you are less than 18 years old, a parent or legal guardian must participate with you in the registration and purchase. Opirata.com reserves the right to refuse orders, terminate accounts, remove or edit content, or delete any orders suspicious of irregularities.

In any case, the parent or legal guardian of the minor will be responsible for the acts and problems caused by registration and purchasing placed by a minor.

10. Duties and taxes

For orders placed in Spain and within the European Union (EU) 21% VAT will be charged. Any other fees or taxes applicable under current legislation will be the responsibility of the buyer.

The buyer is the importer or introducer of any products purchased from our website to its destination and is responsible for all import declarations to the authorities in the country of delivery and also responsible for all copy charges, liens, rights of performers, copyright or special right of payment of all products ordered on this Web site. * Note: All orders will be charged VAT, except those made ??by distributors registered into our database. The customer will be responsible for applying for tax refund, should be free of them, the country estate of that tribute.

*Note: All orders will be charged VAT, except those made ??by dealers that entered into our database. The customer will be responsible for applying for tax refund, should be free of them, the country estate of that tribute.

11. Complaints procedure

In the unlikely event that you have a complaint concerning an order through Opirata, either:

1. Email us at web@opirata.com
We will acknowledge receipt of your email within one working day.

2. Write to:
OLD Play Spain S.L.U.
Customer Service
Polígono Industrial Castiñeiras Nave 28
36939 Beluso, Bueu
Pontevedra (Spain)

A senior manager at Opirata will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

According to Decree 70/2003 of 4th March, we have complaint forms available to all our customers. You can download the PDF file with instructions in Spanish and Galician in the following link:: Claim Sheet

Guarantee Policy
  1. Product Warranties
  2. Warranty limitations
  3. The warranty does not cover
  4. Commercial Warranty
  5. Processing of Warranty
01. Product Warranties

All products sold by Old Play Spain S.L.U. served to end users for their personal use, possess legal guarantee of at least two years, according to Royal Decree 1/2007 approving the General Law for the Defence of Consumers and Users, starting from the date of delivery.

02. Warranty limitations

The warranty of some consumables (printer consumables, batteries, lighting, etc) will be limited to the period of its service life, with a guarantee of 6 months of use and two-year legal guarantee according to law.

We guarantee optical supplies against possible defects in materials or workmanship and they shall remain in good condition when stored, handled and used correctly; however there is no guarantee that these will be compatible with the recording hardware the client may possesst, returns of any inconsistent support optical data without the original seal will not be accepted.

Printing supplies manufactured by others are guaranteed to be free of defects in materials or workmanship and shall remain in good condition when stored correctly; however we can not guarantee these will be compatible with your hardware if it is specifically programmed to exclude the use of unofficial supplies.

Conditions for companies and distributors: In the event that the customer is billed as a dealer or company (not individual) and since the law on consumer goods does not regulate the sale between companies, shipping to our facilities shall be provided by the customer. In these cases, the warranty shall be as stipulated by the manufacturer.

03. The warranty does not cover

Products exhibiting any symptoms of poor or improper handling will not be covered by the warranty. The handling, breakage or absence of guarantee seal means the automatic cancellation of the warranty.

The backup of any data that might be stored on the client device or obtained from www.opirata.com is the responsibility of the user of that product. Old Play Spain S.L.U. will not be responsible for loss or damage to the stored data, including, and without limitation, lost or damaged data during the diagnosis, technical processing or processing of warranty of these products.

Unless the law provides otherwise, we will not be liable to you for any indirect loss, damage or expense (including loss of profits, business or beneficence) arising from the use of a product purchased and www.opirata.com will not be required to pay any further compensation to the amount you paid for the product concerned under the conditions set out in our Terms of Use.

04. Commercial Warranty

The Commercial Warranty, which is optional and specified for each product, varies in coverage and terms depending on their nature and manufacturer. Once the period of the Legal Warranty coverage is finished, the commercial guarantee if there was one, must be filed directly with the manufacturer.

05. Processing of Warranty

The statutory warranty applies to all products against possible defects in materials, manufacturing and discrepancies in the functionality described by us in the data sheet present in the catalog www.opirata.com and by the manufacturer in the instructions accompanying the product.

Some manufacturers do offer direct support of all their products directly to the client, in order to facilitate the processing of such products under warranty, we will provide a contact telephone number which you can call to request the Service of Technical Assistance, or an e-mail address that you can contact through their website.

In the table below you can select the manufacturer of your product to check how to proceed:

Manufacturer
Para Tablets y Smartphones, ponerse en contacto con 3GO:

Teléfono: 902 002 845 (Horario Telefónico: Lunes a Viernes de 9-14h y de 17-20h)
Web: Web 3GO

Para cualquier otro tipo de producto, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.
La garantía se tramita a través de 3Q:

Contactar con 3Q para obtener su número de RMA. Email: soporte@3-q.es
Teléfono: 902 002 964
Web: Soporte 3Q
La garantía se tramita a través de Acer:

Teléfono: 902202323
Web: Web Soporte Acer
Chat Online: Chat online
La garantía se tramita a través de AEG:

Teléfono: 902 93 11 30
Web: Asistencia Tecnica AEG
La garantía se tramita a través de AOC:

Teléfono: 900948308
Web: Servicio Técnico AOC
Email: spain@aoc-service.com
La garantía se tramita a través de APC:

Teléfono: 934 84 31 00
Web: Asistencia Tecnica APC
La garantía se tramita a través de Apple:

Teléfono: 902151992
Web: Web Soporte Técnico Apple

Si lo desea, también tiene la posibilidad de dirigirse a cualquier centro Applestore en el cual tendrá soporte in- situ, en el siguiente enlace podra encontrar informacion acerca de todos los centros disponibles en España: Centros Applestore
La garantía se tramita a través de Archos:

Teléfono: 913496592 (Lunes - Viernes: 9am - 7pm)
Web: Soporte Técnico Archos
Email: perez@archos.com
Para placas base, tarjetas gráficas y grabadores, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.

Para cualquier otro tipo de producto, ponerse en contacto con Asus:

Teléfono: 902889688
Web: Servicio Técnico Asus
La garantía se tramita a través de Babyliss:

Teléfono: 00 800 5000 6000
Web: Asistencia Técnica Babyliss
La garantía se tramita a través de BENQ:

Teléfono: 917547015
Web: Servicio Técnico BENQ
Email: benq@hecc.com
La garantía se tramita a través de BQ:

Teléfono: 917876706
Web: Servicio Técnico BQ
Email: soporte@bqreaders.com
La garantía se tramita a través de BluSens:

Teléfono: 902300442
Web: Web BluSens
Email: posventa@blusens.com
La garantía se tramita a través de Brother:

Teléfono: 902250026
Web: Servicio Técnico Brother
La garantía se tramita a través de Canon:

Teléfono: 901900012
Web: Servicio Técnico Canon
La garantía se tramita a través de Casio:

Teléfono: 902102666
Web: Servicio Técnico Casio
Email: redsat@redsat.es
La garantía se tramita a través de Cisco:

Teléfono: 902027997
Web: Servicio Técnico Cisco
Email: tac@cisco.com
La garantía se tramita a través de Clatronic:

Teléfono: 902 93 11 30
Web: Asistencia Tecnica Clatronic
La garantía se tramita a través de Energy System:

Teléfono: 902294294
Web: Servicio Técnico Energy System
La garantía se tramita a través de Engel:

Teléfono: 902102730
Web: Servicio Técnico Engel
La garantía se tramita a través de Epson:

Teléfono: 902404142
Web: Servicio Técnico Epson
La garantía se tramita a través de Fujifilm:

Teléfono: 934511515
Web: Servicio Técnico Fujifilm
La garantía se tramita a través de Garmin:

Teléfono: 934972373
Web: Servicio Técnico Garmin
Email: sat.spain@garmin.com
La garantía se tramita a través de HannsG:

Teléfono: 902636887
La garantía se tramita a través de Hannspree:

Teléfono: 902636887
La garantía se tramita a través de HP:

Teléfono: 902010333
Web: Soporte Técnico HP
La garantía se tramita a través de HTC:

Teléfono: 914146588
Web: Soporte Técnico HTC
La garantía se tramita a través de Huawei:

Teléfono: 913843888
Email: spain@huawei.com

Centros oficiales de reparacion:
SMS Madrid
Telefono 918328840
atencionalcliente@smssat.com

SMS  Arinaga (Las Palmas)
Telefono 928431148 
canarias@smssat.com
La garantía se tramita a través de Jata:

Web: Servicio Técnico Jata
La garantía se tramita a través de Kaspersky:

Teléfono: 913983570
Web: Servicio Técnico Kaspersky

Telefonos disponibles de soporte:
902 902 888*
913 983 570
Horario: De Lunes a Viernes de 9:00 a 18:00 (Excepto Julio y Agosto: Lunes a Jueves de 9:00 a 18:00. Viernes de 9:00 a 15:00)

*Este número de teléfono será atendido con prioridad por ser un número de tarificación especial
La garantía se tramita a través de Lenovo:

Teléfono: 901100000
Web: Servicio Técnico Lenovo
La garantía se tramita a través de Leotec:

Teléfono: 902901132
Web: Soporte Técnico Leotec
Email: soporte@leotec.com
Para Monitores, ponerse en contacto con LG:

Teléfono: 902500234
Web: Servicio Tecnico LG
Chat online: Chat online LG

Para Grabadoras, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.
La garantía se tramita a través de Microsoft:

Teléfono: 902197198
Web: Soporte Técnico Microsoft
La garantía se tramita a través de NEC:

Teléfono: 902011767
Web: Soporte Técnico NEC
Email: nds.admin.es@nse-groupe.com
La garantía se tramita a través de Nevir:

Teléfono: 902767777
Web: Soporte Técnico Nevir
Email: info@nevir.es
La garantía se tramita a través de Nikon:

Teléfono: 915539389
Web: Servicio Técnico Nikon

Servicios tecnicos oficiales Nikon:
Barcelona
Carrer de Marià Cubí, 170
08021 Barcelona
Tel. 93.264.90.99 / 93.200.37.25 / 93.414.29.95
Fax. 93.336.64.70 / 93.414.04.29
Horario : 09:00 a 14:00 y 16:00 a 19:00 de lunes a viernes no festivos
Cerrado de 6 al 24 de agosto inclusive

Madrid
Calle Reina Mercedes, 7
28020 Madrid
Tel. 91.553.93.89 / 91.553.93.92
Fax. 91.553.78.70
Horario : 09:00 a 14:00 y 16:00 a 19:00 de lunes a jueves no festivos y 09:00 a 14:00 los viernes no festivos.
Cerrado de 6 al 24 de agosto inclusive
La garantía se tramita a través de Nintendo:

Teléfono: 902117045
Web: Atención Cliente Nintendo
La garantía se tramita a través de Nokia:

Teléfono: 902404414
Web: Soporte Técnico Nokia

Servicios tecnicos oficiales de Nokia:
SMS Madrid
918328840
atencionalcliente@smssat.com

Euroterminal Barcelona
902511444
atcliente@euroterminaltelecom.com

Secel Barcelona
902511444
reparaciones@secel.com

Secel Sabadell (Barcelona)
928431148
reparaciones@secel.com

Eurosat Valencia
902494033
euroval@eurosat.es

SMS - Arinaga (Las Palmas)
928431148
canarias@smssat.com
La garantía se tramita a través de Olympus:

Teléfono: 902444104 (Lunes a jueves de 9 a 18h y el viernes de 9 a 15.30)
Web: Servicio Técnico Olympus
La garantía se tramita a través de Packard Bell:

Teléfono: 902103157
Web: Servicio Técnico Packard Bell
Email: support_spain@packardbell.com
La garantía se tramita a través de Panasonic:

Teléfono: 902153060
Web: Soporte Técnico Panasonic
La garantía se tramita a través de Papyre:

Teléfono: 902002235
Web: Soporte Técnico Papyre
La garantía se tramita a través de Parrot:

Teléfono: 902404202
Web: Soporte Técnico Parrot
La garantía se tramita a través de Philips:

Teléfono: 902881082
Web: Soporte Técnico Philips
La garantía se tramita a través de Phoenix:

Teléfono: 902114390
Web: Soporte Técnico Phoenix
Email: sat@phoenixtechnologies.es
La garantía se tramita a través de Pioneer:

Teléfono: 902399900
Web: Soporte Técnico Pioneer
La garantía se tramita a través de Primux Tech:

Web: Soporte Técnico Primux Tech
La garantía se tramita a través de Rowenta:

Web: Web Rowenta
La garantía se tramita a través de Salicru:

Teléfono: 938482400
Web: Soporte Técnico Salicru
Para Altavoces, Smart Tv, Camaras digitales, HD externos, Impresoras, E-book/Tablet, Monitores y Netbooks, ponerse en contacto con Samsung:

Teléfono: 902172678
Web: Servicio Técnico Samsung

Para cualquier otro tipo de producto, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.
Para Discos duros Internos y SSD, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.

Para cualquier otro tipo de producto, ponerse en contacto con Seagate:

Web: Soporte Técnico Seagate
Para tablets, portátiles, cámaras, reproductores, monitores y televisores, ponerse en contacto con Sony:

Teléfono: 902402102
Web: Soporte Técnico Sony

Para cualquier otro tipo de producto, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.
La garantía se tramita a través de Storex:

Teléfono: 902 11 05 72
Web: Web Storex
Email: soporte@storex.eu
La garantía se tramita a través de Sunstech:

Teléfono: 93 485 10 51
Email: eva.lopez@sunstech.es

AFEX SUNS, S.A.
PALLARS, 189-191
08005 - BARCELONA
FAX. 93 485 21 19
La garantía se tramita a través de TomTom:

Teléfono: 913496508
Web: Soporte Técnico TomTom
Para Monitores, Tablets, TDT y discos duros externos, ponerse en contacto con Toshiba:

Teléfono: 902283283
Web: Servicio Técnico Toshiba

Para cualquier otro tipo de producto, la garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.
La garantía se tramita a través de Verbatim:

Web: Soporte Técnico Verbatim
La garantía se tramita a través de Western Digital:

Web: Soporte Técnico Western Digital

Introduciendo el numero de serie en la web de Western Digital podrá ver los meses de garantía que le restan; WD ofrece hasta 5 años completos dependiendo del modelo.
La garantía se tramita a través de Wiko:

Teléfono: 902 103 827 (Lunes a Jueves de 8 a 17:30h y el Viernes de 8 a 13.30)
Web: Soporte Técnico Wiko
La garantía se tramita a través de Zipy:

Teléfono: 93 340 87 53 (Lunes a Viernes de 10:00 a 18:00)
Web: Soporte Técnico Zipy
La garantía se tramita a través de ZTE:

Web: Web ZTE
La garantía se tramita a través de opirata.com:

Para tramitarla debe enviar un email a satweb@opirata.com indicando el número de pedido vinculado a su compra, el nombre del producto que presenta la incidencia y una descripción detallada del problema presentado.

If during the statutory period you discover any problems, you must notify us in writing to web@opirata.com as soon as possible (within two weeks from the moment you detect the problem) and preferably before the lapse of the first six months of use (from the date of confirmed delivery) indicating in your e-mail the following: in the subject please write "non-conformity", and in the text of your message your order number, the exact product name and details about the problem detected.

In case of lack of conformity, you should contact us by writing to the email address satweb@opirata.com indicating the order number associated with your purchase, the name of the nonconforming product and a detailed description of the problem presented. All the support, diagnosis and procedure applicable to the warranty will be provided by our SAT (Technical Assistance Service).

Returns

Under the EC Distance Selling Directive 2011/83UE, you have the right to cancel the contract for your purchase within 14 working days commencing the day after the date that the items were delivered. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.

We can only accept the return of goods received in perfect condition, just as they were received by you and as they were confirmed by lack of written communication stating otherwise (deadline 48 hours after delivery). You cannot cancel the contract or return any products unless they retain all packaging and seals intact.

In order to cancel a contract and proceed with the return of any products purchased in our website you must contact us in writing to the following address: web@opirata.com , so that we can send you a return code . Please take into account that you will be responsible for the cost of sending the goods to us, and that they should be sent in suitable protective packaging, properly identified (including the return code) and sealed, for the return to be accepted. Upon receipt of the item(s) in our premises, and after checking the state of the said item(s), we will proceed to refund the total amount of the product, accordingly with the payment method chosen by the buyer at the time of placing the order. This refund will be made always within 30 days of receiving the product in our premises.

Inks, Optical media and non-volatile memory chips (including any storage devices such as hard drives, flash memories, pendrives, etc) and any other product that comes sealed by the manufacturer to preserve the quality, must be returned sealed in its original packaging. We will not accept any of these items if the seals are not intact.

Whenever in doubt about compatibility between your own devices and the products we sell, you can consult us, and the hardware manufacturer can also provide information on the compatibility (this while the product in under support period, which can be longer or not that the warranty period)

Please remember that in any case the product must be sent in its original packaging with all accessories intact and respecting the manufacturer´s original seal; if it was part of a kit, pack or special offer, please send the entire contents of the same since it is indivisible. We expect to receive it in perfect condition accompanied by a copy of the order sheet or invoice.

It is important that the product you wish to return is packaged carefully to avoid deterioration and permanent damage to the product itself *. If the product is received opend or used, or if you use improper packaging or even the products box to make the return, the product will be automatically rejected.

* In the case of the packages being damaged during transport to our premises, we will reject the delivery so that you can process the respective claim to the transport company´s insurance. If the packages are sent without insurance you will not be able to place a claim in the case of partial or complete loss or damage during transit. OLD PLAY SPAIN S.L.U. will not be liable for any such damage or loss.

To return an item, please fill in this form (returns form) and send it to web@opirata.com

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